Warranty Policy

Roovi Warranty Policy

At Roovi, we stand behind the quality, craftsmanship, and finish of every piece we create. Our warranty is designed to give you complete peace of mind with your purchase.

6-Month Manufacturing & Plating Warranty

All Roovi jewelry is covered under a 6-month warranty from the date of delivery.

What’s covered under warranty:

  • Manufacturing defects

  • Plating defects or premature plating wear

  • Structural issues arising from workmanship

Warranty benefit:

  • Complete replacement of the product

  • No shipping charges on replacement orders within the 6-month warranty period

This ensures a seamless, hassle-free experience if your product qualifies under warranty.

Lifetime Free Plating Service

We believe your jewelry should look beautiful for years to come.

  • Roovi offers lifetime plating services on all eligible jewelry

  • Replating is completely free of cost

  • Customers only need to bear one-way shipping charges for sending the product to us

This service allows you to refresh the finish of your jewelry anytime and enjoy it worry-free.

What Is Not Covered

The warranty does not cover:

  • Normal wear and tear over time

  • Damage caused by improper handling, accidents, or misuse

  • Tarnishing due to exposure to chemicals, perfumes, water, or sweat

  • Broken chains, bent components, or lost stones due to physical impact

How to Claim Warranty or Replating Service

  1. Email us at hello@roovi.in with your order ID and clear product images

  2. Our team will review and confirm eligibility

  3. Once approved, we’ll guide you through the replacement or replating process